superb product, even better customer service
We purchased this purse as a birthday present to replace my mother's 10+ year old worn version. Not because the 10 year old purse had fallen apart, but rather the leather had been rained on, beaten up by grandkids, and literally thrown in the back seat daily for the duration of it's ownership. It was starting to look it's age, so we suprised her with one anew. She was extremely pleased, and the new purse is gorgeous. We ordered the purse in "tobacco," trying to match her prior purse - when my mom likes something, there is no replacing it unless it is exact - but the representative that was to cut the leather for the purse felt it was not up to par, so she called to request and extension on the time frame so that the leather would be perfect. I explained our situation, and that it was time sensitive for my moms birthday, and she informed me that "tobacco" was a relatively new color, and that my mom's purse was likely cognac tan. She sent me color swatches to confirm AND her email address so that I could snap a picture and send it to her for alternative confirmation on the right color. The purse arrived EARLY and was exquisite. Thank you Sven (and Liza) for making beautiful handbags and for taking such excellent care of your customers!!! I have one happy mom!